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The algorithm used by the TOTP authenticator. IVR message URL. This id is unique within a Zendesk instance. It is often used to build a Click-to-call feature! event-driven platform and robust APIs that let you build The Id of the User. The number needs to be valid, if not, agents won't be able to dial the contact. This will cause any cached data to be written to disk. The URL that points to an image file that is the Users profile image. bodies and return JSON-encoded responses. Use this endpoint to asynchronously retrieve a Call data like duration, direction, status, timestamps, comments or tags. Depending on your tenant configuration, this may be returned. Identify API calls are throttled in several ways to prevent API abuse: The Identify API call occurs when the widget loads. For this reason, this API will return a oneTimePassword that is intended to be used programatically after a Change Password request completes to keep the user logged in and provide a better user experience. If an Outbound call is not answered by the external person, the answered_at field will be null. The response will contain a JSON body if an API key was used for authentication. You can create a partner-specific account by signin up here! With the current implementation, this must be 6 if provided. The instant this users password was last checked to determine if it is compromised. A call.tagged Webhook event will be sent every time a call is tagged. A company can have up to 100 Webhooks maximum. If the user's email doesn't already exist in your Zendesk Support account, a new user record with the details is created. It replaces the existing User with your new data. The phone number should comply with the E.164 international telephone numbering plan.Example +15551234567.E164 numbers are international numbers with a country dial prefix, usually an area code and a subscriber Setting up the password using the email sent during this user create operation will verify the Users email if it is not already verified. Prior to version 1.5.0 this API did not accept an API key and never required authentication. The access token, this string is an encoded JSON Web Token (JWT). If more than one tenant exists and you do not provide the X-FusionAuth-TenantId HTTP header or use API key to indicate If, after that, a Multi-Factor method is added, a new set of recovery codes will be generated. You can use the Users Id, username or email address to retrieve the User. If importing large numbers of tokens in a single request you may need to increase request timeouts to ensure this request does not timeout before it has completed. A User Id to retrieve. Update item: Updates an existing Zendesk item. The instant the token will expire. Two special values may be used: _first When the field is not defined sort this record first. Phone Number. If you're using profiles, this is the active profile's instance. This field is ignored unless the password field is also provided. If an API key was not used to authenticate the request no body is returned. Packages the app's files into a ZIP file. Complete a login request when a User has Multi-Factor authentication enabled. Email addresses can be removed from a Contact by using the following endpoint. A common use case for using this API with a JWT will be if you want to allow the user to change their own password. App requirements. The following steps describe how to register a server endpoint to start receiving Webhook events. This may be useful if you need to integrate the Email Verification process using a third party messaging service. The instant when the User was last updated. Caller will hear this message if their call is not answered when the business hours are open. The IP address will Logout a User. Beginning in version 1.17.0, if you do create a User with TextMessage set as the twoFactorDelivery type and you omit this value, the secret will The instant this users password was last checked to determine if is compromised. We are maintaining a Public API. For inbound calls, this event is sent only when one Agent picks the call up. Start your free 30 day trial The header was omitted or your API key was not valid. Prior to version 1.9.0 a 404 status code will be returned instead. If you want to know more about Webhook events and how to use them, please refer to this section. If authenticated using Two Factor and state was provided during the Two Factor Start request this value will be returned exactly as it was provided. If true, FusionAuth will send the User an email asking them to set their password. An object that can hold any information about the User that should be persisted. A call.commented Webhook event will be sent every time a call is commented. Please note that only HTTPS requests are valid as requests will communicate over SSL connection. Whether or not the Users email has been verified. Packaging and installing a private Zendesk Integrations can only be installed by users who are Admins on Aircall! The Users plain text password. This may be helpful if you wish to use your own email system or you have an alternative method to call the Change Password API. The Authentication Token for this registration (if one exists). If used upon the installation of your integration, with the install true query parameter, this will redirect the user who installed it to your integration settings page in the dashboard at the end of the flow, instead of the aircall integration list. to App Online support from the Zendesk team Access to customer support during business hours for general account information, and quick troubleshooting when something breaks. Number not found or invalid number to dial. The users registration has not yet been verified. With the current implementation, this must be 30 if provided. to reload your apps. In the API Keys section, click on Add a new API key and get your api_token and api_token. If that user isnt, the call will succeed, the response body will be different, no refresh token will be issued, and youll receive a 202 HTTP status. This identifier may be used by the Change Password API. During an incoming call, caller will hear this music while waiting for the call to be answered. This parameter will narrow the results to only logins for a particular user. Once started, calls will follow the Call distribution tree defined in the Aircall Dashboard (see our Knowledge Base). A human readable name of the device used. The object you requested doesnt exist. Aircall numbers associated to an existing A2P campaign association can be updated via this endpoint. It is necessary to use the query parameter when querying against registrations in order to achieve expected results, as this field is defined as a nested datatype in the Elasticsearch mapping. Set a maximal creation date for Numbers (UNIX timestamp). The Users birthdate formatted as YYYY-MM-DD. The following APIs allow you to search and export historical login records. When calling this API with an API key no response body will be returned. Applications iOS Android Huawei Follow us: Follow us on Twitter; LiveJournal. Tips from users - Zendesk Suite > Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status. Maximum of 5 notes can be added to a Call. The value field must be sent each time an email address is updated. Used for pagination. When this value is provided it should be in place of the changePasswordId request parameter. The ZCLI server doesn't support the following ZAF features: Secure settings. The possible values are: The value of the mobile phone for this method. Select TD Ameritrade from the drop-down list of applications Under Authorization, click Connect to TD Ameritrade Safari doesn't support the ZCLI web server. HTML Premise user guide Taiwan. The Users preferred timezone for this registration. This cookie is written in the response as an HTTP Only persistent cookie. Not present for external. This page contains all of the APIs for managing users. Set a minimal creation date for Calls (UNIX timestamp). The Email Template that is used is the one specified in the setPasswordEmailTemplateId configured in the Tenant. Teams are only assigned to inbound calls. This would be the API you would call to initiate the request for the user. See: Retrieve a Call. This field is omitted from the response when no users were affected by the request. If the file is in a folder other than the one you use to run the cURL request, specify the relative path. Name Type Description Retrieves Zendesk tables from a site. True if the User is active. UNIX timestamp when the Call ended, in UTC. Use this endpoint to disable the integration associated to the access token and de-activate webhooks on it. You can also create your own password encryptor. By default, this API will require authentication. Read more about the different types of search engines. Unless you are using a custom plugin that does not utilize base64, password should be base64 encoded. build, test, and package your Zendesk apps locally. The value field must be sent each time a phone number is updated. Want to see an example of how easy it is to connect with Aircall Public API and Webhooks? The Users password. Make your business visible online with 55+ tools for SEO, PPC, content, social media, competitive research, and more. They are single use. This event must only be used to retrieve all calls information whereas call.hungup can be used to know in real time when a call is ended. The @ flag points to a file on your system. Deprecated in version 1.27.0 With the current implementation, this will always be 6. Check out recent product updates. Set this value to true in order to perform additional validation of the request. The number before the final $ is the factor, the 22 characters after the final $ is the salt and the last 31 characters are the hash. The Identify API call can only specify an organization when a user record is first created. See Authentication. When you remove a profile, it also removes the related authentication The short code used to verify the Users account is valid by ensuring they have access to the provided email address. Get all users associated to an Aircall account, or retrieve, create and update info about one specific User! The geographic location where the login request originated. If this is false, any errors such as duplicated refresh token values will return a 500 error without any additional messages. The User does not have an email address, this request cannot be completed. There's only one version of our Public API. See Redact Comment Attachment. An array of locale strings that give, in order, the Users preferred languages. These are important for email templates and other localizable text. lastLoginInstant Available since 1.13.0, registrations.applicationId Available since 1.13.0, registrations.id Available since 1.13.0, registrations.insertInstant Available since 1.13.0, registrations.lastLoginInstant Available since 1.13.0, registrations.roles Available since 1.13.0. your app on the response. Caller will hear this right after the Welcome message. The username is stored and returned as a case sensitive value, however a username is considered unique regardless of the case. You don't need to package, upload, or install the app first. In the example, the local file to be uploaded is named screenshot_02.png but it will be renamed order_issue.png in the ticket. The string must be in an IANA time zone format. If your app is using the Basic Auth method, Call webhook events will be sent for all Numbers of a Company. Hides all parts of the widget from the page. A query string that is used to search for Users. You upload the files you want to attach separately using the Upload Files endpoint in the Attachments API. The numbers associated will be fully replaced by the one provided in the udpate payload. Payload: Throttled when a Zendesk Support account makes more than one API call using the same email address every 12 hours. WebThe simple yet powerful alternative to Zendesk. You cannot remove a comment from a ticket. on the Change Password API. The Elasticsearch query string that is used to search for Users to be deleted. The response will be empty. This can be set either from the Dashboard or the Phone (check our. The response will contain the User object that was authenticated. The request details of each example are as follows: Replace these values when testing attachments. The actual use of this value is up to the PasswordEncryptor implementation. zE('webWidget:on', 'userEvent', function(userEvent)); Executes a callback when a user event is fired. Required if encryptionScheme is provided. The user is required to change their password, the response will contain the changePasswordId to be used Set this value to true in order to mark the user as having a verified email address. A stack trace is provided and logged in the FusionAuth log files. The access_token must be used in the Authorization HTTP header of your request, as a Bearer token. Name the request Upload Files, assign it to a collection, and click Save. The unique user Id of the refresh token owner. If you need to restore the Users data, you must retrieve it from a database backup. Set if the Dialer Campaign is associated to a. Do not forget to copy/paste your api_token somewhere safe, we won't be able to retrieve it for you as Aircall does not store it in plain text! Calls are an essential part of how Aircall users interact with the product. When using the Form field strategy for Email verification, this value is used along with the oneTimeCode as a pair to verify the email address. Create and Update ticket forms have rich validation built-in (checking for the default form in case you have a Zendesk plan Assume the request returned the following token property: Run the following command to create a ticket with the file attached to the first comment: The uploads property specifies the upload token. The root endpoint of Aircall Public API is https://api.aircall.io/v1. A stack trace is provided and logged in the FusionAuth log files. Those lists can be retrieved thanks to the following request. Start the forgot password workflow without an API Key. In the event that a ticket is submitted before a user record is created by the Identify API call, the details in the ticket are used for creating a user record. More information available on each type of Call at the bottom of this section. Tip: The Zendesk Marketplace has additional requirements for public apps. The Multi-Factor Login API is used to complete the authentication process when a 242 status code is returned by the Login API. When calling the API using a POST request you will send the search criteria in a JSON request body. The tenant Id is not required on this request even when more than one tenant has been configured because the tenant can be identified based upon the request parameters or it is otherwise not required. False if the User has been deactivated. endpoint. Update a shared Contact. More info in the Webhooks section. If a duplicate is encountered a 500 will be returned without this additional validation. The IP address of the end-user that is logging into FusionAuth. When this value is set to true a JWT will not be issued as part of this request. If an email notification is misdirected to someone other than the intended end user, sensitive information may be accidentally exposed. When providing Set this to true if you want the total possible results returned in the response. phone_numbers is required when creating a Contact. When using any of the FusionAuth provided password encryption schemes, the incoming value is expected to be a Base64 encoded string of UTF-8 bytes. This feature was removed in version 1.26.0 and added back in in 1.27.2. Internal calls are initiated by an Agent, calling another Agent. Our APIs This service allows any developers to retrieve and manage Aircall data with HTTP requests. A soft delete deactivates the User. This value can be used by This status will also be returned if a paid FusionAuth license is required and is not present. Info for building things with Zendesk. You may optionally use value provided in the secret field returned by the Two Factor Secret API instead of generating this value yourself. Some fields present in the payload body might be null as Aircall needs ~30sec to gather extra data like the duration and recording files. However, if you do not provide a new password, the Users old password will be preserved. If this value is omitted the system configured value will be used. Limit the creation of user records per account: Up to 50,000 user records created daily by a Zendesk Support account. If using the changePasswordId the id is either incorrect or expired. When deleting a User, all data associated to them will also be destroyed and won't be recoverable. YYYY-MM-DD formatted date of the Users birth. These may be used in place of a code provided by an MFA factor. True if the User is active. scaffold. If this is the case, use the empty string, '', as the salt. For this simple example, the script starts by assigning values to the local_filename and attachment_filename variables. This field may be modified by advanced registration forms or the API. As an Aircall customer, an api_id and api_token are needed to use Aircall Public API: go to your Company's Settings page. The import request is intended to be used to populate the initial set of users, this means FusionAuth does not expect to find duplicate users in the database. basic starter files, the directory includes the required files for a This field is used to allow a child user to identify their parent so FusionAuth can make a request to the parent to confirm the parent relationship. changePasswordId) currently assigned to the user will be expired or revoked. The ids, query, and queryString parameters are mutually exclusive, they are listed here in order of precedence. You must specify either the email or the username or both for the User. You can enable private attachments. The list of Login Records returned by the search. The object you are trying to update doesnt exist. WebThe simple yet powerful alternative to Zendesk. This field is optional only if sendSetPasswordEmail is set to true. Alternatively, you can use The unique Id of the tenant used to scope this API request. Because changing a Users password will revoke all existing refresh tokens if you allow the user to change their password they will need to re-authenticate to stay logged into your application if you are utilizing JWTs and Refresh Tokens. Unauthorized. The unique Id of the user that is represented by this login record. There was an internal error. The value of the email address for this method. In this case retry the deletion later. We recommend Chrome or You can use ZCLI to This is useful if you will be sending push notifications or SMS messages to the User. WebDeveloper documentation for products at Zendesk. By default sendSetPasswordEmail is false, and then this field will be required. API & Developers. This parameter is optional if not specified 'simultaneous' strategy is implicitly used. This API is used to start the forgot password workflow for a single User. WebWhen a logged-in user uses a new device or browser to initiate a conversation, restore_id identifies the user and restores the past conversations. To list all the phone numbers associated to it, please refer to the Retrieve phone numbers endpoint. You can implement this logic on your server! Calls can be tagged by Agents from the Phone app. HTML ServiceNow 3.1 Integrator Update Set Guide . If it is not present, it will not be deleted. These are important for email templates and other localizable text. With Aircall Public API, Authentication can be done through OAuth or Basic Auth. List of numbers in e.164 format (without + prefix) associated to the A2P campaign. The response will be empty. Use this endpoint to enable the integration associated to the access token and activate webhooks on it. This can be used as a default to display instants, and it is recommended that you allow Users to change this per-session. URL: Append ?zcli_apps=true to the URL, and reload the page. More info in the Webhooks section. A human readable description of the device used. Authentication may be disabled per Application, see application.loginConfiguration.requireAuthentication in the Application API or the Security tab in the Application configuration. Campaign identifier for the A2P campaign association. credentials. Tags are created in the Dashboard by Admins and calls can be tagged by Agent from the Phone. "https://example.zendesk.com/api/v2/uploads.json?filename=order_issue.png", "https://example.zendesk.com/api/v2/attachments/1503194928902.json", "https://example.zendesk.com/attachments/token/vp7DnuiSvehLZtK2yrPjqJ1l6/?name=order_issue.png", '{"ticket": {"comment": {"body": "Press play", "uploads": ["4bLLKSOU63CPqaIeOMXYyXzUh"]}}}', "https://example.zendesk.com/api/v2/uploads.json?filename=smoke_colors.png", '{"ticket": {"subject": "My printer is on fire! zE('webWidget:on', 'open', callback); Executes a callback when the widget is opened. Date when the association was created, in UTC. This may be useful to return the user to particular state once they complete the password change. WebSafety starts with understanding how developers collect and share your data. The two following attributes can be set in any URL query params to navigate from one page to the other: Calls and Contacts are limited to 10,000 items, even with pagination on. By design, this API does not return the total number of results and only lets paginate through the results from newest to oldest. Any other value will be ignored. For outbound calls, this event is sent only when the external person picks the call up. If omitted and the password is specified, the default factor for the encryption scheme will be used. The email verification Id that was generated by this API request. For information on configuring the Zendesk Support for Jira integration, see Setting up Zendesk Support for Jira integration. After fixing the bug, a developer can add a comment to the ticket directly from Jira. IP address: A limit to identify users on a single IP address. contains the app id. It does not create a new organization. When this parameter is omitted a default format of M/d/yyyy hh:mm:ss a z will be used. If no refresh token is provided on the request no refresh tokens will be revoked. This API is used to retrieve recent logins. The refresh token is only revoked if the request contains the refresh_token cookie or the refreshToken request parameter. An array of sort fields used to sort the result. User will be deleted in the next minutes, depending on how many calls and data are associated to them. Get all users associated to an Aircall account, or retrieve, create and update info about one specific User! use a compatible Node.js version. Company might have reached the maximum number of teams allowed on their plan. GET /api/user/search?ids={uuid}&ids={uuid}, GET /api/user/search?queryString={queryString}, Search for Users by a query string and sort the response, GET /api/user/search?queryString={queryString}&sortFields[0].name={name}&sortFields[0].order={order}. You may optionally authenticate this request with an API key to allow for some additional request parameters and the generated changePasswordId will be returned in the JSON body. These are important for email templates and other localizable text. See the Custom Password Hashing section for more information. A comment posted via the Public API does not have an owner. Users can be delete one by one from a Team. To pass over this limit, we encourage you to use the from param as much as you can! zE('webWidget', 'setLocale', data); The command takes a locale string as an argument. A Dialer Campaign is made of a list of phone numbers. In this 15-minute quick start, you'll use the Zendesk Apps framework to access, add comments to, and create tickets. you can use ZCLI to update the app and test Partners. The following types may be specified: This meta data is used to describe the refresh token that may be generated for this request. A successful login will return you a new access token (JWT) and a refresh token. To preview the user Ids to be deleted by the request without applying the requested action set this value to true. The unique Id of the User used to narrow the search results to login records for a particular user. Zendesk's APIs are organized around REST principles. The secret can be generated because it is not necessary to share the secret with the User for this delivery method. The name of the application. Due to how the search index is structured not all fields on the user are sortable. Since version 1.15.0, the response will also contain a changePasswordReason field which can have one of the following values: The users email address has not yet been verified. To add a profile, run: When prompted, enter your subdomain, email, and password. You'll use it to attach the file to a ticket in the next step. be generated for you. You can also review the Elasticsearch search guide for more examples. You can sideload some resources with requests. This field will be used as the email address if no user.email field is found. When using the PATCH method, you can either use the same request body documentation that is provided for the PUT request for backward compatibility. A Zendesk Administrator account is required to access the Zendesk template app. You can only attach files when adding the comments to tickets. If the verificationId is provided in the URL segment and in the request body, the value provided in the request body will be preferred. The request was successful. started. Check this endpoint to delete the live recording of a Call. In zcli.apps.config.json, add the app_id as a property of the zE('webWidget', 'identify', data); If you have access to your end user's name and email, use this command to pass the details to your Zendesk Support account. The login identifier of the user. This duration can be modified using the Tenant API or in the FusionAuth UI. Export Login Records. More details on Transferring calls in our Knowledge Base. Check the Changelog if you've already implemented something based on previous versions of this documentation. You can download other file types before opening them. Use the accurateTotal request parameter if you require this value to represent the actual number of matching users in the search index when your query may match more than 10,000 users. Waiting music URL. installing a private Because a refresh token is per user and per application, when this parameter is not provided a refresh token will not be returned. The instant that the User last changed their password. After a moment, a status message appears informing you that the server has A name must be provided when creating a Team. The response will contain a JSON body. The "Payer Login" screen has two functionalities: To allow users to access the Tipalti Hub by entering login credentials (email address and password); To recover a lost or forgotten password; The Tipalti Hub supports all browsers except Internet Explorer.. Access the "Payer Login" screen ZCLI saves the ZIP file in a. This means This value will be used to calculate the token expiration. WebConnect, learn, and engage with Zendesk users. This section contains details about importing specific password hashes. The refresh token that can be used to obtain a new access token once the provided one has expired. Download apps to help your business increase workflow, productivity, and much more. Archived calls can be placed back in the To-do view of the Phone app. Fetch all the shared Contacts associated to a company with their phone numbers and emails information. To preview Guide It is recommended that you omit this value and allow the default value to be set unless you know the last time the user changed their password. The algorithm used by the TOTP authenticator. If this parameter is omitted the user will still be authenticated but a login count will not be recorded for an Application. If the IP address is provided it will be stored for login history of the user. Find a detailed definition of each availability status in our Knowledge Base. When a call is transferred to an external number via the Public API, transfer, When an inbound call is anonymous, the raw_digits value is. Create content. WebUpdate a User Registration. This information can only be retrieved for integrations built by aircall, or 3rd party using OAuth. Beginning in version 1.33.0 a status code of 400 may also be used to indicate additional trust is required to complete this request. You can use the zcli apps:update command to update a private app. The list of registrations for the User. The following example adds a comment to a ticket in Zendesk Support using the tickets API. The type of device represented by the device parameter. The only way to do so is via the Aircall Dashboard. This form should contain a hidden field for the changePasswordId generated by this API. plaintext and isn't recommended for security reasons. This field will be used as the email address if no user.email field is found. The instant that the User last changed their password. Set a maximal creation date for Calls (UNIX timestamp). When this value is set to true the response will contain a Multi-Factor Trust identifier. This id is unique within the Zendesk instance. The city where the login request originated. Users who have been deactivated can be reactivated; see Reactivate a User for more. Replace {subdomain} with a subdomain from the list. Note: Passing an organization only works for existing organizations in your Zendesk Support account. Make sure to specify this field if you don't want the events array to be overridden by the default value! Check this endpoint to delete the voicemail of a Call. FusionAuth will set the initial password to a securely generated random string. For additional information, see these tutorials: The Id of the Tenant that this User belongs to. This section describes only REST endpoints related to Webhooks. Inbound calls are initiated by an external person, calling an Aircall Number. bob is considered equal to BoB so either version of this username can be used whenever providing it as input to an API. Sunshine helps you connect all your customer data for complete contextwherever it livesand use our tools to build the best customer experiences. Webhooks allow Aircall to provide and send real-time information to other applications. Create Item. This event is useful for technology partners, to make sure uninstall flows are synced between Aircall and their application. The access token cookie. Current availability status of the Number. Starting in version 1.5.0 a JSON response body will be returned unless the API was called with an API key was used with a loginId. The Identify API only prepopulates the user's details in the Chat forms (Prechat, Chat Offline and Update Contact Details forms). The verification One Time Code is used with the gated Email Verification workflow. If it doesn't already exist, create a zcli.apps.config.json file in the With that in mind, any developer can build automated tasks, specific to any businesses, based on these events. The actual use of this value is up to the PasswordEncryptor implementation. Search for specific Calls depending on several Query Params like user_id, phone_number or tags. For details and examples, see Adding ticket attachments with the API. The file The method for encrypting the Users password. The token returned and stored from the Identity Provider is now stored in the IdP link and is retrievable using the Identity Provider Link API. User must be available and not on a call. We've got the tools Outbound calls can be automatically started for a User from their Phone app. The following Update Ticket example adds a comment that includes the file uploaded in the first step: The token is single-use. Creates a zcli.apps.config.json file in the local app directory. Emojis can't be used in Tag's attributes (they will be removed). However, the attachments are visible to anyone with the URL and token. A one time password that can be used as a substitute for your loginId and password on the Login API. Whether or not calling this API should attempt to send the user an email using the Forgot Password Email Template. _last When the field is not defined sort this record last. The instant when the User was last updated. will be stored in the User login history. Check out recent product updates. Database search limits effective queries to single search terms that may match the following fields on the User: The following is an example bulk delete request with a queryString value that is compatible with the database search engine: DELETE /api/user/bulk?queryString=jared%40fusionauth.io. Pagination information will be presented in the meta object, available in the payload body and described below. This request is useful for migrating data from an existing database into FusionAuth. Understand the differences with client-side, server-side and integration apps. If your salt is stored as a plain string, you will need to Base64 encode it prior to import. Tags can be created either by Admins from their Dashboard, or via the Public API, and are made of a name and a color. You must specify the Id of the User you are updating on the URI. When a user has enabled two-factor authentication this field becomes required when attempting to change a password using the changePasswordId. Start the instructions at Step 3 if you want to trigger the install flow directly from your interface and not from the Aircall Dashboard. The command packages The Id of the application. The userId, query, and queryString parameters are mutually exclusive, they are listed here in order of precedence. If omitted and the password is specified, the default encryption scheme will be used. The request was successful. In the event that a ticket is submitted before a user record is created by the Identify API call, the details in the ticket are used for creating a user record. Current opening state of the Number, based on its opening hours. It is possible to configure several instances of an integration on one Aircall account. Integrate other telephony systems and learn how to update and create tickets based on calls and voicemails. data.email). subsequent login requests to bypass the Two Factor challenge. It can't be used to modify organizations on existing user records. Setting this property equal to true will override the tenant configuration. See Authentication. Dialer Campaign created by Agents or via the Public API can be deleted. Aircall will stop sending events and configuration of the Webhook will be lost. The time-step size in seconds. The instant this users password was last checked to determine if it is compromised. There was an internal error. The end instant of the date/time range to include in the export. In order to simplify the example URL above, not every possible parameter is shown, however using the provided pattern you may add any of the documented request parameters to the URL. app. API & Developers. You can use ZCLI to start a local web server that lets you run a Zendesk app Looking to build a more advanced integration with Aircall? Company information can be retrieve with this GET request. Then open the respective page for the product in the same browser: Replace {subdomain} with your Zendesk subdomain. Endpoint Security. Use it to identify from which Aircall account a Webhook event is sent from. Please use the following endpoint to add Users to it. You can only add a comment to a ticket by creating or updating the ticket with the Tickets API. The API has methods for creating, retrieving, updating, and deleting the core objects in Duo's system: users, phones, hardware tokens, admins, and integrations. A user.deleted Webhook event is sent on User deletion. This JSON response body will only be returned when using a changePasswordId or JWT to change the password. The response body will not contain the token or refreshToken fields, and the access_token and refresh_token cookies will not be written to the HTTP response. In the Authorization tab, use the following credentials: In the Body tab, select the raw radio button, select JSON from the menu, and paste the following payload into the panel: The following Python script uploads a file and attaches it to a comment in a new ticket. Join over 2,000 small businesses that use Grooves helpdesk software to delight their customers with awesome, fast, personal support. An expired user is not permitted to login. WebBy creating an account on LiveJournal, you agree to our User Agreement. Grab some popcorn and catch a movie it can take up to several hundred milliseconds per user. The encoded access token. WebYou can use this API to get system and custom ticket fields. For instance, a User's availability status could be automatically updated based on information from their calendar or a workforce management tool. The optional change password Id to be used on the Change a Users Password API. Or you may use either JSON Patch/RFC 6902 or JSON Merge Patch/RFC 7396. Once the identifier has expired you will need to call the Login API again to restart the process. Date when the association was updated for the last time, in UTC. The Users password salt. social_profiles: array of objects: Details of the users social media profiles, specified as an array of objects. One or more Webhook endpoints returned an invalid response or were unreachable. The Elasticsearch query string that is used to search for Users to be deleted. Authenticate a User with a one time password. You can invoke it before or after page load. This cookie is written in the response as an HTTP only persistent cookie. The zipcode where the login request originated. See Packaging and installing a private Zendesk When signing up, an install_uri and a redirect_uri will be asked, make sure you have them ready. credentials. The Users preferred timezone for this registration. Using the pagination system, you can retrieve up to 10,000 Contacts. The instant when the User logged in last. You may search against specific fields like so: email:*fusionauth.io. WebDeveloper documentation for products at Zendesk. JWT configuration for the application or the global JWT configuration. This field is only returned in the JSON response body if the request was authenticated using an API key, if an API key is not used no response body is returned. When using FusionAuths SSO or your own, you should call this if the user is already logged in centrally, but accesses an By default, Calls are ordered by ascending IDs - consider using the order=desc query param if you want to get the last calls made by an account! The list of affected User Ids. Whats New with Zendesk. WebNote: The Zendesk Command Line Interface (ZCLI) is in open beta. The developer provided this information and may update it over time. The response will contain an Errors JSON Object with the specific errors. Your Zendesk URL will be the same as the URL you use to sign into your Zendesk account. More information in the Webhooks section. Only six months of history is available. The time-step size in seconds. Every POST, PUT and DELETE HTTP request sent to Aircall Public API must specify the Content-Type entity header to application/json. In the Ubuntu terminal environment for Windows: Set the ZENDESK_EMAIL variable to your email address. An Id generated and returned in the response body during the initial authentication attempt. The troubleshoot key is a readable description of the error. Either of these values may be used to uniquely identify the User and may be used to authenticate the User. We are also supporting Webhooks. A pre-set timer triggered after a call has ended, during which the user cant receive any calls. More info on Inbound calls lifecycle in the Webhook section. zE('webWidget', 'prefill', data); Pre-fills an end-user's details on forms inside the Web Widget. WebConnect, learn, and engage with Zendesk users. GET /api/user?changePasswordId={changePasswordId}. This validation includes, among other things, confirming that a user exists and is registered for the application which this refreshToken was created for. tmp folder in the app's root directory. environment This value takes the place of the loginId and the password fields. If Two Factor authentication is already enabled for this user disabling Two Factor authentication will reset the delivery type and secret. By default, this API will require API key authentication when called with an applicationId. Whether the requested action was deactivation or permanent deletion. It is fully supported by Zendesk but may change at any time. This API is used to export Login Records, the response will be a compressed zip archive of CSV files. This single string represents the bcrypt version, factor, salt and hash. Indicates to FusionAuth that it should skip email verification even if it is enabled. Partners. A map that contains tokens returned from identity providers. The unique Id of the application that is represented by this login record. The Users tenant Id. Updates a specific Number. After this instant is reached, the Users account will automatically be deactivated. This parameter is used to determine if the oneTimePassword that is returned from this API will be eligible to request a refresh token when used by the Login API. Once installed, The secret can be generated because it is not necessary to share the secret with the User for this delivery method. Depending on the app location, you may need to take some additional steps to This password will be hashed and the provided value will never be stored and cannot be retrieved. The userIds, query, and queryString parameters are mutually exclusive, they are listed here in order of precedence. If the response does not contain a token, this field will also be omitted from the response. This may also be a recovery code. If this value is omitted the system configured value will be used. If the emailConfiguration.verificationStrategy has been set to FormField, the response will contain the emailVerificationId that was generated for the user. Dialer Campaigns are composed of one or several phone numbers. The email address used to uniquely identify the User. In Aircall, integrations are enabled at the Company level, which means they can only be set by an Admin user. Beyond the added security and scalability, the Aircall OAuth flow will make your app visible to all customers in the Aircall Dashboard and provide a simple way for customers to install your app from Aircall or from your own website. 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